Frequently Asked Questions
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You can reach us anytime via our contact page or email. We aim to respond quickly, usually within one business day.
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Yes, your watch will come with a 1-year warranty covering malfunctions due to production. Damages caused by the owner are not under warranty. La garanzia non copre alcuna danno, abuso o manomissione che tu possa aver arrecato al tuo orologio. Ad esempio, non copre i danni causati dall'acqua a causa della tua negligenza (ad esempio se immergi l'orologio in acqua senza chiudere la corona), normale usura, danni accidentali al vetro, graffi, danni al cinturino o furto. Sono richieste una prova di acquisto e la garanzia cartacea per tutti i reclami e le richieste di assistenza in garanzia. In ogni caso, il nostro Servizio Clienti è sempre disponibile per fornirti assistenza ed ulteriori informazioni.
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Yes, we ship anywhere in the world. Shipping costs, taxes and duty may change depending on the country
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Taxes and customs fees are not included. You may be subject to local duty/import taxes, if they apply. Unfortunately, we are unable to advise you of the amount of these charges in advance and advise you to contact the duty services in your country to obtain an estimated duty amount and the base rate of VAT. If the taxes and customs fees are not paid, your order will be returned to us.
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Yes, all shipping are 100% ensured for damages due to transport or theft